Frequently asked questions about Reelplay
How does Reelplay work, what photos can you use, and how do you create and order it? Below you will find answers to the most frequently asked questions about Reelplay.
Is your question not listed here? Please contact our customer service, we would be happy to help you. The fastest way to reach us is via the contact form.
About the game
What exactly is Reelplay?
Reelplay is a personalized card game where you play with your own photos. Just like in a timeline game, you try to arrange the photos in the correct chronological order. The result is a unique combination of play, memories, and stories.
Is it a game or a photo product?
Both. You use your own photos, but the goal is to build memories together while playing, telling stories and having fun. After playing, you also have a tangible collection of your best moments.
How does the game work?
Very simple:
- Place a photo in the place where you think it belongs in the timeline.
- Turn the card over and check the date on the back.
- Okay? Then the card stays lying there.
- Error? Then the card is out of play.
You can play Reelplay in two ways:
Together (cooperatively): Work together to put all the photos in the correct order.
Against each other (competitively): Earn points by placing photos correctly in the timeline.
The full rules of the game can be found on our website. page with game rules.
Is the game difficult?
The rules of the game are simple, making Reelplay suitable for players of all ages. Children, parents, grandparents and great-grandparents can all participate.
The difficulty depends mainly on your photos. Photos that are far apart in time are easier to place. If you choose many photos from the same year or similar moments, it becomes a fun challenge instead.
You can make the game as easy or difficult as you want it to be.
How many players can you play Reelplay with?
You can play Reelplay in two ways:
Together (cooperatively)
- Alone or with a group. Use your collective memory to create the perfect timeline together.
Against each other (competitively)
- From 2 to 6 players. If you have more players, of course you can play in teams.
Is Reelplay a good gift?
Absolutely!
It is personal, original and creates a special experience that you can share together. Many customers give Reelplay as a gift for birthdays, anniversaries, farewells from colleagues, weddings or holidays.
Can I use Reelplay for business purposes as well?
Yes. Reelplay can also be used for:
- corporate anniversaries
- Onboarding
- team outings
- Corporate gifts
- Christmas packages
Contact us for custom-made solutions.
About creating a Reelplay game
How much time does it take to make a game?
Have you already selected your photos? Then it’s surprisingly quick to arrange.
You can upload photos at once and have them automatically placed on the maps. On average, creating a Reelplay takes about 10 minutes.
What happens if I accidentally close my project?
No worries. While you work on your Reelplay, your project regularly automatically saved.
If you don't have an account and you accidentally close the project, go to the same device Return to designer.reelplaygame.com. Your project is still stored in your device's memory, so you can continue where you left off.
With an account, your project is stored in your account and you can open it again later.
Can I invite others to work together on a single game?
Yes! In the photo upload screen of your Reelplay project, you can invite family, friends, or colleagues via WhatsApp, Signal, email, etc. to add photos to the same project.
That makes collecting photos faster, more enjoyable, and often leads to surprising memories.
How long is an invitation link valid for?
An invitation link remains active for 3 days.
Did someone miss the invitation or has the link expired? Then you can easily create a new link from the photo upload screen and send it again.
This way, everyone can still add photos to your Reelplay.
Do I have to put all the photos on the cards one by one?
No, that's not necessary. With ‘Automatic filling’ All photos that you have uploaded but have not yet placed will be automatically distributed across the empty cards.
After that, of course, you can still use the cards. view and customize before you place your order.
Do I have to put the date myself on the back?
No. Our smart editor software automatically extracts the date from the photo (the so-called EXIF data) and places it on the back of the card. Handy, right!
Do all photos automatically have a date?
Usually, yes.
Photos taken with a smartphone or digital camera usually contain a date. Sometimes this information is missing, for example when a photo:
- shared via WhatsApp
- has been edited
- is scanned
- comes from the internet
Therefore, always check the date.
If the date is missing, you will see it in the editor. “Enter text” The date is printed on the back of the card. This is an indication that no date is available yet and that you must fill it in yourself.
If you forgot to enter a date or other text, the card will simply be printed, but the temporary text “Enter text” is not squeezed.
Can I change the date?
Yes. If a date is missing or incorrect, you can adjust it yourself in the editor.
What if I don't remember the exact date of a photo anymore?
No problem.
For many older photos, you often still know the year, but not the exact day or month. Therefore, you can adjust the date of a photo yourself.
You can even choose to use only one year. If multiple photos have the same year, then the order in which they appear doesn’t matter and the answer is correct as long as the photos are next to each other in the timeline.
This way, you can also record old family photos, scanned photos, and memories from decades ago in your Reelplay.
Can I use other images and QR codes as well?
Absolutely! With Reelplay, you can do much more than just use your own photos. For example, add Memes, historical events or illustrations add to it and create your own unique timeline game.
You can also QR codes to music, videos or websites add. Choose at ‘Decorations’ For QR code, enter the desired link and the QR code will be generated automatically.
Let your creativity run wild and create a timeline that is completely your own.
About choosing photos
How many photos do I need?
There is one photo on each card. You can choose from:
- 50 cards
- 75 cards (recommended)
- 100 cards
You need about 10 to 15 cards per pot. The more cards you choose, the more often you can play without running into the same photos. Additionally, you can shuffle all the photos over and over again, so no two pots are ever the same.
I have so many photos. Where do I start?
Don’t think about it for too long. Open your favorite photo app and spontaneously select the photos that make you happy.
A handy starting point is to use existing albums, collections, or favorites. This often gives you a first nice selection quickly.
You can also search for people, locations, events, or time periods to find memories that you might otherwise overlook.
The most enjoyable Reelplays often contain a mix of big milestones and small everyday memories.
How do I quickly choose good photos?
You don't need a perfect selection. It's the mix of special and everyday moments that makes the game fun. Choose the way that suits you:
- Let your phone do the work
Use Apple Photos or Google Photos to quickly find photos based on people, places, or moments. Read how it works Apple Photos or Google Photos. - Choose your own photos
Start with your favorites or existing albums and choose photos from different years. Perfection isn’t necessary – unexpected photos actually make it fun. - Invite others
Let family or friends add their own photos. This way you can create a surprising and personal selection together.
Tip: First, put your chosen photos into one album. Then you can easily upload them to Reelplay.
Need more help? Check out our tips for quickly selecting photos for more handy ways to complete your selection.
Why can’t I upload photos from a shared Apple album?
Unfortunately, Apple does not allow you to upload photos directly from a shared album to Reelplay.
Do you still want to use these photos? Select them in the shared album and add them to a new, unshared album. From that album, you can then simply upload them to Reelplay.
Can I see in advance if the date is correct?
Yes. Almost all smartphones, tablets and computers show when a photo was taken.
iPhone/iPad (iOS)
Open the photo and swipe up or tap the information icon (ⓘ) to view the date.
Android
Open the photo in your gallery app and choose Information, Details or Properties.
Windows PC
Right-click on the photo and choose Properties > Details.
Mac
Open the photo in Finder and choose ‘Show info’ or view the information in the Photos app.
Reelplay prefers the date on which the photo was actually taken (often referred to as the ‘Date Taken’, ‘Date created’ or ‘Recording date’).
If this information is missing, we use as an alternative the date on which the file was created or modified. This can happen, for example, with photos that have been edited, shared via WhatsApp, or re-saved. In that case, the date displayed does not always correspond to the moment the photo was actually taken.
Are you unsure about the date? No problem. You can always check the date during the creation of your game and adjust it if necessary before placing your order.
What if my photos are of poor quality?
During the creation of your game, the software checks the quality of your photos.
Is an image too small or too blurry for a good result? Then you will automatically receive a warning.
About ordering & delivery
Can I have Reelplay delivered outside the Netherlands and Belgium?
At the moment, we only deliver Reelplay in the Netherlands and Belgium. Do you live somewhere else and would you still like to order a Reelplay? Then please contact us, and we will look into the possibilities together.
What are the shipping costs?
The shipping costs for Reelplay are €5.45 per order for shipping within the Netherlands and Belgium.
Can you order other numbers than 50, 75 or 100 cards?
Currently, you can choose from 50, 75, or 100 cards. These numbers ensure the best gaming experience and a fast production time.
For business projects or custom-made assignments, we are happy to work with you.
Do I need an account to order Reelplay?
No, you can simply create and order Reelplay without an account. With an account, you can save your project in the meantime and continue at a later time.
How long does it take to receive my game?
We ensure that your Reelplay is ready to ship within 3 working days. As soon as your game is shipped, you will receive a track & trace email. If you’re unsure, please check your spam folder as well.
After that, the delivery service takes over. In practice, most customers receive their game within 5 working days of ordering.
Can I change or cancel my order?
Because your game goes into production immediately after ordering, changes or cancellations can usually no longer be made.
Can I return my order?
No. Because Reelplay is a personalized product, there is no right of withdrawal.
What if there is something wrong with my order?
Report this within 7 days after receipt and send photos wherever possible.
Is it a production error (for example, printing or cutting errors)? In that case, we will provide an appropriate solution, such as replacement.
Please note: you are solely responsible for the photos and content of your game.
About privacy & use
What happens to my photos?
Your photos are only used to create your game. They are processed securely, not shared with third parties, and not used for any other purpose.
Check the privacy statement For more details about privacy and security
How long are my photos kept?
Your photos are maximized 14 days after production stored and then automatically deleted.
Projects that you have created but haven't ordered remain temporarily available so that you can continue later. You can remove them yourself at any time in the editor.
Are my data safe?
Yes.
We work with a professional partner who has been doing this for more than 30 years of experience has products such as photo books.
The data processing for production orders takes place within their own data center in Groningen, where data is stored and processed encrypted.
In addition, we provide:
- secure connection (SSL)
- limited access to data
- processing in accordance with the GDPR
Your data is only used for your order.
Can I use all the photos?
Only if you are entitled to it.
You are solely responsible for the use of photos and for any rights of others.
In the Terms and Conditions More information can be found here
Is your question not listed here? Then please Contact Contact our customer service, we are happy to help you.